Streetsmart insurance Blog
In 1909, Harry Gordon Selfridge, the man who founded Selfridges Department Store in London, coined the phrase “The customer is always right.” Perhaps, it was true in London during those times when bad customer service was often an issue. However, this may not necessarily apply to contemporary times especially if you know that your employees are doing their best in your business.
Here are the top five explanations why business owners should abandon this business philosophy:
It Gives Employees All the Reasons to Be Unhappy
Giving priority to customers over employees just because they are customers will disappoint the latter. The best thing to do to resolve conflicts involving customers is to check whether they are logical or not. When you put employees first, they will develop the instinct to put customers first because they know employers have their backs.
Employees who are given priority will have more energy at work because they are happy and motivated. However, employees who are scolded even if they are right will feel injustice and will not have the same respect and value for his job.
It Gives Bad Customers an Unfair Advantage
If you always believe that “the customer is always right,” then you can encounter a bunch of habitually abusive customers who can demand anything from you anytime. Thus, this will make your employees’ jobs more difficult than necessary. If they quit, the burden is on you, while the abusive customers can always find another option. Be nice to nice customers so that they would come back, but you don’t have to be nice to those you don’t want to see again.
Some Customers Are Just Wrong
Some customers are just bad for business. If they are not treating the employee right and fairly, then they have no right to embarrass them in public. Moreover, not all customers are right all the time, and even if they are right, they are not allowed to make a scandal or a loud complaint about anything.
Don’t let any customer treat your employees unfairly or harshly especially if your employees are trying to show respect and politeness.
Some Final Words
It is not a reminder for you to prioritize your employees all the time. If employees raise their voices at a particular customer for any reason except in the case of obvious violence, then you should tell the employee to be calm at all times. At the same time, you should resolve the conflict peacefully.
If you want to protect your business and your employees as well, you should get business insurance. In that way, you can face any problem in the future with confidence. At StreetSmart Insurance, we aim to make our client's life easier with policies that are tailored to their needs. You can get more information about our products and services by calling our agency at (732) 462-8343. Get your free quote today by CLICKING HERE.