What to do in the event of a property claim?

  • Stay Safe: Ensure everyone’s safety before anything else. If necessary, contact emergency services.
  • Mitigate Damage: If you can do so safely, take steps to prevent further damage, such as covering broken windows or turning off water valves. If needed, contact an emergency service company for professional mitigation.
  • Document the Damage: Take photos and videos of the damage before starting repairs or cleanup. This becomes crucial evidence for your claim.
  • Contact your Insurance Company: Report the claim as soon as possible, ideally within 24 hours. Be clear and concise when explaining the incident and damage.
  • Make Repairs: Once satisfied with the settlement, use the funds to repair the damage as per the agreement. Keep all receipts for future reference.

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